RETURNS POLICY

 

RETURNS

 

Cancel

If for any reason, you wish to cancel your order; you must notify us within 48 hours of your original purchase on info@blackexcellencegrads.com. 

Returns

If for any reason you are not satisfied with your purchase, please email us at info@blackexcellencegrads.com within 14 days with your order number and the reason you're not satisfied. Item(s) must be returned in their original packaging and sent back within 14 days of returns request.  You will be refunded 10 working days after we receive your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund

Returns form

Items should be returned to:

61 Bridge Street

Kington

Herefordshire

HR5 3DJ
 

PURCHASING MULTIPLE ITEMS

 

Because our products are custom made and created especially for you, production times may vary dependent on the item. Please be aware that when you purchase multiple items, in some cases you will receive items separately at different times. This will not affect shipping cost.

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BLACK EXCELLENCE GRADS