FREQUENTLY ASKED QUESTIONS

HOW LONG DOES IT TAKE TO MAKE THE STOLE?

As the stoles are made to order, please allow 21 to 25 business days. Bulk orders will take slightly longer dependant on quantity. Please email us at info@blackexcellencegrads.com for further information.



WHAT COUNTRIES DO YOU SHIP TO?

We currently ship to the following countries: UK US Canada Ghana & Nigeria If you want to purchase our items and your country is not listed; please contact us on: info@blackexcellencegrads.com



HOW LONG WILL SHIPPING TAKE?

Shipping time varies dependant on the region you are ordering from For more information, go to the Shipping & Returns Page



HOW MUCH IS SHIPPING?

Shipping will vary. Once you have selected your items and are at checkout, the delivery cost will be calculated based on your location and the merchandise you have selected.



CAN I ORDER BULK ORDERS?

Yes you can. Please contact us on: info@blackexcellencegrads.com if you are a business, university or choir and require bulk personalised items please email us on the above email address, our design team would be happy to assist.



DO YOU ONLY SELL KENTE STYLE STOLES?

Currently, yes as Kente cloth is the most recogonizable African fabric. it is immediately associated with the African contitnent. The significance of Kente cloth is to show the awareness or support of “Black Pride." Historically Kings and Queens wore this during a celebration and we want to continue that tradition by using it to celebrate you and your success. However, we will look into introducing different styles of fabric.



ARE THE STOLE ONE SIZE?

Yes. Stoles standard size are: 5" wide and 72" long



WHY DON'T MY CUFFLINKS EXACTLY MATCH?

Our cufflinks are all cut from the same material, however different pieces are used to create unique pairs.

The cufflinks are currently categorised by their main colour (Green, Red, Orange, Red&Green). As the fabric is not made up of a solid colour, they are cateorgised based on the most dominant colour.



HOW DO I CARE FOR MY PRODUCTS?

We recommend that you hang your sash up as soon as you receive it. Wash your sash with like colours and hang to dry; iron on a low heat setting.



HOW CAN I BE A PART OF BLACK EXCELLENCE GRADS?

Great question! We love our customers and we want to hear from you. If you love our products as much as we do, feel free to tag us in your Twitter or Instagram post and in some cases, we'll feature you on our feed. Remember: BE STRONG. BE PROUD. BE EXCELLENT. For any other collaboration or PR opportunities, contact us on: info@blackexcellencegrads.com