1. Who we are

Black Excellence Grads is an online store selling graduation stoles and related personalised products.

If you have any questions about this Privacy Policy or how your personal information is used, you can contact us at:

Email: info@blackexcellencegrads.com

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2. Information we collect

We may collect the following information when you use our website or place an order:

• Your name

• Email address

• Delivery address

• Billing information

• Order details

• Payment status

• Personalisation details, such as name, degree or course title, class year and flag choices

• Bespoke design requests

• Uploaded logos, artwork, sketches or reference images

• Contact form or enquiry form messages

• Marketing preferences, if you choose to sign up for updates

• Website usage information, such as cookies or analytics data

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3. How we use your information

We use your information to:

• Process and manage your order

• Create digital mockups for approval

• Personalise and produce your graduation stole

• Arrange delivery

• Respond to your enquiries

• Manage returns, refunds or customer support

• Send order updates

• Send marketing updates if you have chosen to receive them

• Improve our website, products and customer experience

• Keep records for business, accounting and legal purposes

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4. Legal basis for using your information

We only use your personal information where we have a valid reason to do so. This may include:

• Contract: to process and fulfil your order

• Consent: where you choose to receive marketing updates or upload design references

• Legal obligation: where we need to keep records for tax, accounting or legal reasons

• Legitimate interests: to respond to enquiries, improve our services and protect our business

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5. Sharing your information

We do not sell your personal information.

We may share your information with trusted third parties where needed to run our business and fulfil your order. This may include:

• Website and ecommerce providers, such as Wix

• Payment providers

• Delivery and courier companies

• Production or supplier partners who help create your stole

• Email, form or customer service tools

• Professional advisers, such as accountants or legal advisers, if required

We only share the information needed for the relevant purpose.

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6. Payments

Payments are processed securely by our payment providers. We do not store your full card details on our website.

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7. Bespoke designs and uploaded files

If you submit a bespoke design enquiry, you may choose to upload logos, artwork, sketches, previous stole examples or reference images.

We use these files to review your design request, confirm what can be created, prepare a quote and create a digital mockup where applicable.

Please only upload files that you have permission to use.

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8. Marketing

If you sign up to receive updates, we may send you graduation updates, order deadlines, product news and offers.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@blackexcellencegrads.com.

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9. Cookies and analytics

Our website may use cookies and similar technologies to help the site work properly, understand how visitors use the website and improve the shopping experience.

You can manage cookies through your browser settings or through any cookie settings available on our website.

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10. How long we keep your information

We only keep your personal information for as long as necessary for the purpose it was collected.

Order and transaction records may be kept for business, tax and accounting purposes. Enquiry information and uploaded design files may be kept for a reasonable period so we can manage your request, provide customer support and keep a record of your order or enquiry.

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11. Your rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Withdraw consent where we rely on consent

• Ask for your information to be transferred to another provider where applicable

To make a request, please contact us at info@blackexcellencegrads.com.

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12. Keeping your information secure

We take reasonable steps to protect your personal information and keep it secure. However, no website or online service can guarantee complete security.

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13. Links to other websites

Our website may include links to other websites or social media platforms. We are not responsible for the privacy practices of those external websites.

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14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “last updated” date.

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15. Contact us

For questions about this Privacy Policy or how your personal information is used, please contact:

Black Excellence Grads
Email: info@blackexcellencegrads.com